If you're looking for a good tradesman but don't know where to start, follow these guidelines to make sure you get the right person for the job.

Recommendation

If a friend has recommended a tradesmen to you, that's great  but still ask  for references and the names of his clients. Speak to them and check  their previous work if you can.

Dealing with an established business

Make sure they have an office address, telephone number and use headed notepaper. If VAT is being charged, make sure there is a VAT number shown on paperwork.

·         Check to see if they are members of a  reputable trade association.

·         Give clear instructions for  what you want

·         Get a written specification and estimate.

·         Agree any stage and final payments before the work starts.

·         If  possible,  obtain  more than one estimate.

·         Try not to change instructions too much halfway through a job - it can cost more and cause delays.

·         Ask if there are any guarantees.

Dealing with a new business

·         Check to see if they are members of a  reputable trade association.

·         Give clear instructions for  what you want

·         Get a written specification and estimate.

·         Check previous work record and experience

What to look out for

·         High pressure sales people .

·         Do not sign anything you have not read or do not understand.

·         Make sure you trust the tradesman before making any payments in advance

·         Be careful of demands for cash payments  -  You are only fuelling the black economy and putting yourself at risk from rogue traders.

What to do if things go wrong

Speak to your tradesman if you think things are not right. Try and resolve problems quickly, do not let them fester. If your tradesman does not sort things out after you have spoken to him, put your complaint in writing.

If there are still problems, get further advice from

·          Citizens Advice Bureau,

·          Trading Standards

You could also contact your local Trade or Business Association, or depending on your problem a local solicitor